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Terms of Service
Last Updated: January 28, 2026IMPORTANT: These Terms of Service constitute a legally binding agreement. By using our services, you agree to be bound by these terms. Please read them carefully.1. Agreement to Terms
These Terms of Service ("Terms") govern your use of translation services provided by Danube Language Partners, a trade name of Danube Enterprises LLC ("Company," "we," "us," or "our"). By accessing our website danubelanguages.com, submitting documents for translation, or using our services, you ("Client," "you," or "your") agree to these Terms. If you do not agree to these Terms, you may not use our services.2. Services Description
We provide certified translation services for documents between English and Slovak, Czech, Polish, Russian, and Ukrainian. We translate birth certificates, marriage certificates, court documents, immigration filings, academic transcripts, diplomas, official government documents, and other legal documents.NOT LEGAL ADVICE: We provide translation services only. We do not provide legal, immigration, or professional advice. Our translations do not guarantee acceptance by any governmental agency, court, or institution. You remain responsible for ensuring translations meet the requirements of receiving institutions.3. Service Process3.1 Request and Quote
To request services, submit documents and requirements through our website or email. We will review and provide a quote including pricing, estimated delivery time, and any applicable rush fees. Quotes are valid for 14 days from issuance.3.2 Acceptance and Payment
By accepting our quote, you enter into a binding agreement under these Terms. Payment terms are determined per-project:
- Individual clients: Payment typically due upfront before work begins
- Law firms/businesses: Net 15 or Net 30 payment terms available
- We reserve the right to require deposits or upfront payment at our discretion
Accepted payment methods include credit card, bank transfer, and other standard methods. All prices are in US Dollars (USD).3.3 Delivery
Standard turnaround time is 3-5 business days from receipt of payment and all necessary materials. Rush services are available at additional fees determined by project urgency and timeline. We deliver completed translations via email or secure download link.4. Pricing and Fees4.1 Pricing Structure
Our pricing is based on per-word rates ($0.15-$0.25/word for standard documents), per-page minimums for certified documents, and custom pricing for complex or specialized content.4.2 Rush Fees
Projects requiring delivery faster than standard turnaround incur rush fees determined at our discretion based on urgency and availability.5. Client Responsibilities
You agree to:
- Provide accurate information and legible, complete documents
- Own or have authorization to submit documents for translation
- Respond promptly to our questions or requests for clarification
- Verify that translated documents meet requirements of receiving institutions
- Pay all fees according to agreed terms
- Warrant that you have legal right to submit documents and that submission does not infringe any third-party rights6. Revisions and Corrections6.1 Errors
If you identify a genuine translation error, notify us within 30 days of delivery. We will correct genuine translation errors at no additional charge.6.2 Revisions
Revisions requested due to changes in source document after submission, client preferences or style changes, or requirements not specified in original request may be subject to additional fees.7. Refunds and Cancellations7.1 Cancellation by Client
Cancellations are handled on a case-by-case basis. If you cancel after work has started, you pay for work completed. If you cancel before work begins, cancellation terms will be determined based on circumstances.7.2 Refund Policy
We offer refunds in the following circumstances:
- We are unable to complete the translation
- We miss the agreed deadline due to our error (excluding circumstances beyond our control)
- Refunds are not provided after delivery unless there is a material error we fail to correct within 30 days8. Confidentiality
We treat all client documents and information as confidential. We do not disclose client information to third parties except as required by law or with your consent. We store documents securely using encryption and access controls. All subcontractor translators are bound by confidentiality agreements. We retain documents for 7 years then securely delete them. For more details, see our Privacy Policy.9. Data Usage and Intellectual Property9.1 Ownership of Translations
Upon full payment, you own the completed translation and may use it for your intended purposes.9.2 Anonymized Data Usage
We retain the right to use anonymized, de-identified project data (with all personal information removed) for internal research, service improvement, development of proprietary translation tools and technologies, and building our translation memory databases. This anonymized data does not contain any personally identifiable information.9.3 Source Documents
You represent and warrant that you own or have the right to submit source documents for translation and that such documents do not infringe any third-party intellectual property rights.10. Limitation of LiabilityIMPORTANT LIMITATION: Please read this section carefully as it limits our liability to you.10.1 Service Limitations
We provide translation services only. We are not responsible for:
- Acceptance or rejection of translations by governmental agencies, courts, universities, or other institutions
- Immigration or legal outcomes based on our translations
- Delays in processing by third parties
- Losses arising from use of our translations
- Consequences of decisions made based on translated content10.2 Liability Cap
To the maximum extent permitted by law, our total liability for any claim arising from our services is limited to the total fees paid by you for the specific translation service giving rise to the claim.10.3 Consequential Damages
We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business opportunities, visa or immigration application denials, legal fees or court costs, emotional distress, travel expenses or other indirect costs, or any damages exceeding the fees paid for the specific project.11. Warranties and Disclaimers11.1 Our Warranties
We warrant that translations will be performed by qualified translators, we will use reasonable care and skill in providing services, and certified translations will include our certification statement.11.2 Disclaimers
EXCEPT AS EXPRESSLY STATED, WE PROVIDE SERVICES "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not warrant that translations will be accepted by any specific institution or agency, translations will meet all requirements of every possible use case, or our services will be error-free or uninterrupted.12. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, liabilities, and expenses (including attorney fees) arising from your breach of these Terms, your violation of any law or third-party rights, your use of our translations, or your misrepresentation of facts or rights to submitted documents.13. Dispute Resolution13.1 Governing Law
These Terms are governed by the laws of New Mexico, without regard to conflict of law principles.13.2 Arbitration
Any dispute arising from these Terms will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration will take place in New Mexico. The arbitrator's decision will be final and binding. You agree to bring claims only in your individual capacity and not as part of any class or representative action.13.3 Attorney's Fees
In any legal proceeding or arbitration, the prevailing party is entitled to recover reasonable attorney's fees and costs from the other party.14. Right to Refuse Service
We reserve the right to refuse service, reject projects, or terminate our relationship with any client at our discretion, including but not limited to situations involving abusive behavior, projects outside our expertise, or circumstances that present legal or ethical concerns.15. Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, pandemics, power outages, internet or technology failures, labor disputes, or other unforeseen events. In such circumstances, delivery timelines will be extended by a reasonable period.16. Changes to Services and Terms16.1 Service Changes
We may modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.16.2 Terms Updates
We may update these Terms from time to time. Changes take effect immediately upon posting on our website with a new "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated Terms.17. General Provisions17.1 Entire Agreement
These Terms, together with our Privacy Policy and any written service agreement, constitute the entire agreement between you and us regarding our services and supersede all prior discussions, negotiations, and agreements.17.2 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full effect, and the invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.17.3 Waiver
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.17.4 Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms without restriction.17.5 Survival
Sections regarding confidentiality, data usage, limitation of liability, indemnification, dispute resolution, and other provisions that by their nature should survive will continue after termination of services.17.6 Independent Contractor
We are an independent contractor. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and us.18. Contact Information
For questions about these Terms or our services:Danube Language Partners
Danube Enterprises LLC
Email: [email protected]
Website: danubelanguages.comBy using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.Effective: January 28, 2026